MANILA: Volvo Philippines welcomes its customers into its newly refurbished showroom as part of the auto brand’s 25th anniversary here.
This is considered the most comprehensive and largest upgrade that the auto brand has ever had done on its Makati City headquarters.
The new Volvo showroom is also aimed at offering a venue where guests can feel safe and comfortable during this age of the pandemic. Since customers are the top priority, Volvo has instituted safety/health protocols and systems in place.
In addition, the iconic Swedish brand remains loyal to its origins. The Volvo lifestyle area embraces a Scandinavian minimalist design, characterized by new features and smooth lines. This type of design provides guests with a genuinely enjoyable retail experience.
The company considered three major innovation aspects, namely, safety, electrification, and connectivity — all of which are targeted at making customers’ lives as simple as possible.
For guests who are interested in knowing more about Volvo services and products, they get information through the help of the newest retail technologies to guarantee a smooth and safe showroom experience.
For instance, they can obtain more details or check the specifications of any Volvo vehicle on display by scanning a QR code on a tag affixed to the car. This is one way that the company promotes contactless transactions for the safety of its staff and customers.
In line with the advice of safety and health experts, stringent measures are being implemented upon the arrival of guests at the Volvo showroom until they leave the facilities. These guidelines include placement of alcohol disinfectants in high-traffic areas, body temperature scanning, social distancing, and wearing of face masks, among others.
Moreover, all demo units and display vehicles are disinfected every 30 minutes. The same goes for all high-contact materials and surfaces as well as areas within the Volvo retail facility.
Volvo Philippines is also regarded as the first local luxury car dealer to establish a devoted concierge service during the onset of the pandemic.
Volvo Concierge is considered the responsible approach of the distributor to address the vehicle requirements and needs of its customers.
The virtual facility provides remote service and sales support across multiple social media and online platforms.
Volvo Concierge also aids car owners in booking service appointments as well as test drives and vehicle viewing. These can also be done through specific Volvo Philippines hotlines.
Volvo President and CEO Atty. Alberto B. Arcilla (in photo above) said, “Our unrelenting pursuit to deliver a truly enjoyable Volvo ownership experience has led us to innovate. We ask, we listen, and we act based on what our customers are saying. Our new showroom is just one area that helps us provide a solution to their mobility needs,”
View the video on the new Volvo retail experience here.
Photos from Volvo PH
