Assembly Label is an innovative and growing lifestyle startup with a thoughtful and minimalist design aesthetic that flows through our products, stores and customer experience. A core pillar of our brand is to deliver a best in class level of service and memorable experience to all our customers.

Working within our e-Commerce team, the Customer Care Coordinator will be responsible for upholding these values by proactively responding to all online customer enquiries to build rapport and drive conversion. We are a fast-paced and dynamic company, so flexibility and a willingness to go above and beyond is essential.

The Role:

• Respond to all online customer enquiries via email, live chat and social media
• Deliver exceptional communication with our customers and stakeholders, consistent with our brand voice
• Resolve all customer care issues to maintain a positive brand experience
• Proactively use all customer interaction as an opportunity to drive sales and conversion
• Report on customer feedback
• Minimise rate of return through the provision of accurate product information and guidance
• Provide day to day support to the e-commerce team
• Coordination of online and in-store fulfillment 

You:

• Prior experience in a customer-facing environment
• Enthusiastic and highly organised with a positive attitude
• Exceptional communication skills with attention to detail
• Passionate about helping others
• Committed to the role
• Ability to prioritise and manage multiple tasks
• Team player with a desire to work towards shared outcomes
• An understanding and alignment with the Assembly Label brand
• Previous experience in Zendesk, Shopify and Live Chat highly regarded

Why should you work with us?

• Quarterly uniform allowance
• Mental Health Days
• Volunteer Days
• Regular Team Events
• Great office location in Rosebery
• Exposure to all aspects of the business
• Work with a great team