Assembly Label/Full-time

Sydney

Posted 10 Oct 2019

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Closes 9 Nov 2019

Assembly Label is an innovative and growing lifestyle startup with a thoughtful and minimalist design aesthetic that flows through our products, stores and customer experience. A core pillar of our brand is to deliver a best in class level of service and memorable experience to all our customers.

Working within our e-Commerce team, the Customer Care Coordinator will be responsible for upholding these values by proactively responding to all online customer enquiries to build rapport and drive conversion. We are a fast-paced and dynamic company, so flexibility and a willingness to go above and beyond is essential.

The Role:

  • Respond to all online customer enquiries via email, live chat and social media
  • Deliver exceptional communication with our customers and stakeholders, consistent with our brand voice
  • Resolve all customer care issues to maintain a positive brand experience
  • Proactively use all customer interaction as an opportunity to drive sales and conversion
  • Report on customer feedback
  • Minimise rate of return through the provision of accurate product information and guidance
  • Provide day to day support to the e-commerce team
  • Coordination of online and in-store fulfillment 

You:

  • Prior experience in a customer-facing environment
  • Enthusiastic and highly organised with a positive attitude
  • Exceptional communication skills with attention to detail
  • Passionate about helping others
  • Committed to the role
  • Ability to prioritise and manage multiple tasks
  • Team player with a desire to work towards shared outcomes
  • An understanding and alignment with the Assembly Label brand
  • Previous experience in Zendesk, Shopify and Live Chat highly regarded

Why should you work with us?

  • Quarterly uniform allowance
  • Mental Health Days
  • Volunteer Days
  • Regular Team Events
  • Great office location in Rosebery
  • Exposure to all aspects of the business
  • Work with a great team